Terms of service
Overview
This website is operated by Silver Cross India. Throughout the site, the terms "we", "us" and "our" refer to Silver Cross India. Silver Cross India offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Online Store Terms
By agreeing to these Terms of Service, you represent that you are at least 18 years of age, or that you are accessing the site under the supervision of a parent or legal guardian. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction including but not limited to the Information Technology Act, 2000 and rules made thereunder. A breach or violation of any of the Terms will result in an immediate termination of your Services.
General Conditions
We reserve the right to refuse service to anyone for any reason at any time. Credit card and payment information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.
Accuracy, Completeness and Timeliness of Information
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions. We reserve the right to modify the contents of this site at any time without obligation to update any information. Any reliance on the material on this site is at your own risk.
Modifications to the Service and Prices
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
Products and Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Returns Policy. We have made every effort to display as accurately as possible the colours and images of our products that appear on the store. We cannot guarantee that your device's display of any colour will be completely accurate. All prices are displayed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to limit the quantities of any products or services that we offer, and to discontinue any product at any time.
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household or per order. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or phone number provided at the time the order was placed. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.
User Conduct
You must not use this website in any way that causes, or is likely to cause, interruption, damage or impairment of the website. You are personally responsible for all activity conducted under your account. Prohibited uses include but are not limited to: using the site for fraudulent or unlawful purposes, transmitting harmful or offensive content, engaging in activities harmful to minors, impersonating another person, distributing spam or malicious software, and any activity that violates Indian law or infringes on the rights of others.
Third-Party Links
Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of these third-party websites and will not have any liability for any third-party materials, products or services. Please review carefully the third party's policies before you engage in any transaction with them.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference. We treat all personal information provided to us with strict confidentiality in accordance with our Privacy Policy and applicable Indian laws including the Digital Personal Data Protection Act, 2023.
Product Reviews
Product reviews and ratings may only be submitted by verified buyers — customers who have purchased the product and received delivery. We reserve the right to remove any review that contains offensive, promotional, inaccurate, or irrelevant content, references to other retailers, or any content that violates these Terms of Service.
Errors, Inaccuracies and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.
Disclaimer of Warranties and Limitation of Liability
The service and all products delivered to you through the service are provided "as is" and "as available" for your use, without any representations, warranties or conditions of any kind unless expressly stated. Silver Cross India shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the service or any products procured using the service. Our liability shall be limited to the maximum extent permitted by applicable Indian law.
Indemnification
You agree to indemnify, defend and hold harmless Silver Cross India and its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from any claim or demand, including reasonable legal fees, made by any third party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third party.
Severability
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service without affecting the validity and enforceability of any other remaining provisions.
Termination
These Terms of Service are effective unless and until terminated by either you or us. We may terminate this agreement at any time without notice if, in our sole judgment, you have failed to comply with any term or provision of these Terms of Service. Upon termination, you will remain liable for all amounts due up to and including the date of termination.
Governing Law and Dispute Resolution
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
Changes to Terms of Service
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of our Grievance Officer are provided below:
Name: [Grievance Officer Name] Silver Cross India Address: [Business Address], Mumbai, Maharashtra Email: [support email] Phone: [contact number] Grievances will be addressed within 30 days of receipt.