Delivery Information

At Silver Cross India, we take great care in getting your premium baby products to you safely and on time. This policy outlines how our delivery process works, our shipping timelines, and what to do if something doesn't go as planned.

1. How Does the Delivery Process Work?

Once your order is placed, our quality assurance team carefully inspects every product before it leaves our facility, ensuring it reaches you in perfect condition. After passing this final check, your order is securely packaged and handed over to our trusted delivery partners, who work to get it to you as quickly as possible. If they're unable to reach your address or coordinate a suitable delivery time, they'll get in touch with you directly to resolve it.

2. What Are the Shipping Speeds and Charges?

We're happy to offer free delivery on all orders, with no shipping charges whatsoever.

Delivery timelines may vary slightly depending on product availability, destination, and the courier partner's serviceability in your area.

3. How Can I Track My Package?

You'll find tracking details in your order history. If your order includes multiple items, they may be delivered on different dates with separate tracking information.

To track your order:

  • Go to the "Order History" section under "Account"
  • Select the relevant order
  • On the order tracking page, you'll see delivery details along with the name of the courier partner
  • Click on the tracking ID to be redirected to the courier's website for real-time updates

4. My Package Is Marked "Delivered" but I Haven't Received It. What Should I Do?

If your package shows as "delivered" but hasn't actually reached you, please reach out via our "Contact Us" section within 2 days of the marked delivery date, and we'll help locate your order.

5. My Order Is Arriving in Multiple Shipments, Why?

If you've received only part of your order, the remaining items may simply be coming from a different fulfilment centre and will arrive separately. This is completely normal and nothing to worry about. And since delivery is free across the board, there's no additional charge for split shipments.

6. Will I Be Charged if My Order Is Returned to the Fulfilment Centre After Dispatch?

Since we don't charge for delivery, there's no shipping fee to worry about either way. If an order is dispatched but returns to us undelivered, only the applicable product value adjustments (if any) will apply as per our Returns & Refunds Policy.

7. How Are Items Packaged?

Every Silver Cross India product is packaged with care — protected by sturdy outer packaging, with delicate items receiving additional layers of bubble wrap or cushioning to ensure they arrive in pristine condition.

8. What If I Receive a Partial Order, an Empty/Void Package, or Notice Signs of Pilferage?

Please contact us within 72 hours of delivery via the "Contact Us" section. Claims raised after this window unfortunately cannot be processed.

While we investigate, please:

  • Avoid using the item in question
  • Be ready to share details about the issue
  • Take clear photos of the outer box and packaging, especially any signs of tampering or damage
  • Retain all packaging for 3-4 days after delivery, in case we need to review it

Refunds are issued once the investigation is complete. Please note that claims may not be honoured if:

  • Insufficient information is provided
  • Photos of the packaging/box are not shared
  • The item has already been used
  • A component is missing from a multi-part product (e.g., a stroller basket) — in such cases, exchange or return options will be offered based on serviceability and product type

9. Why Might an Order Be Marked Undeliverable?

This can happen if:

  • The recipient declines delivery (common with gifts they weren't expecting) — in this case, we refund the purchaser and notify them
  • The shipping address is incomplete or incorrect — please double-check this under "Your Orders"
  • Local or regional restrictions apply due to government regulations in certain areas
  • The package is damaged in transit, prompting the carrier to return it to us — you'll receive an email confirming the return and refund details, if applicable
  • Severe weather conditions affect delivery in your area

10. Will I Get a Call Before Delivery?

You won't receive a phone call, but you will get an SMS notification once your order is out for delivery.

11. Can I Change My Delivery Address or Reschedule Delivery?

Our systems currently don't support rescheduling or address changes once an order is placed. If needed, please reach out to our customer support team, and we'll do our best to accommodate your request.

12. My Order Shows as "Delivered" but I Never Received It. What Now?

  • Double-check the shipping address under "Your Orders"
  • Wait up to 24 hours — occasionally, delivery agents scan a package as "delivered" slightly before it actually arrives
  • If it's still not delivered after 24 hours, contact us via "Contact Us" within 7 days of the marked delivery date

13. Shipping Address Accuracy

Please ensure your shipping address is complete and accurate at checkout. We aren't able to take responsibility for delivery delays or failures resulting from incorrect or incomplete address details.

14. Delays Beyond Our Control

While we work hard to meet our estimated delivery timelines, factors like weather conditions, natural disasters, or unforeseen carrier delays may occasionally affect delivery. We'll stay in touch with our courier partners and keep you informed throughout.

For any questions about your delivery, reach out to us through the "Contact Us" section on our website. We're happy to help.

This shipping policy is subject to change without prior notice. We recommend checking back periodically for updates.