Privacy policy
Privacy Policy
Silver Cross (India) Ltd. ("Silver Cross", "we", "us" or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, purchase our products or interact with us.
1. Information We Collect
We may collect information such as your name, contact details, billing and delivery address, account information, order and purchase details, payment-related information, reviews, feedback, and customer service communications.
We may also automatically collect technical information such as your IP address, browser and device information, website activity, and information collected through cookies and similar technologies.
2. How We Use Your Information
We may use your information to:
- Process and deliver orders and payments
- Provide customer support, returns and warranty services
- Communicate with you about your orders and products
- Send relevant offers and marketing communications
- Improve our website, products and customer experience
- Analyse website usage and advertising performance
- Prevent fraud, misuse and security risks
- Comply with applicable laws and regulations
3. Marketing & Cookies
Where permitted, we may use your information to send you updates, offers and information about Silver Cross products and services. You can unsubscribe from promotional communications at any time.
We use cookies and similar technologies to operate our website, understand how visitors use it, improve our services and measure advertising performance. Third-party analytics and advertising providers may also use such technologies.
4. Sharing Your Information
We may share your information with trusted service providers who help us operate our business, including website and hosting providers, payment providers, delivery partners, analytics and advertising providers, customer service providers and other authorised service providers.
We may also disclose information where required by law or to protect our customers, business or legal rights.
5. Data Security & Retention
We take reasonable measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
We retain your information only for as long as necessary to provide our services, meet legal and business requirements, manage warranties and resolve disputes. When it is no longer required, we will delete or anonymise it where appropriate and permitted by law.
6. Your Rights
Subject to applicable law, you may request access to, correction or deletion of your personal information, withdraw consent where applicable, or raise a complaint regarding its use.
7. Third-Party Links & Children's Privacy
Our website may contain links to third-party websites. We are not responsible for their privacy practices.
Our website and services are not intended for children, and we do not knowingly collect children's personal information where prohibited by law.
8. Changes & Contact
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated date.
For questions regarding this Privacy Policy or how we use your information, please contact us through the contact form available on our website.
Silver Cross (India) Ltd.