3 Year Product Guarantee Registration
When you buy a Silver Cross pram, stroller, or travel system, your purchase can be protected by an extended three-year warranty against manufacturing faults by registering your product online via our Extended Warranty Registration form.
Registering Your Product
Silver Cross products are guaranteed for a period of 36 months from the date of purchase against manufacturing faults and material defects, provided the product has been used correctly in accordance with the manufacturer's instructions and registered with us online.
The manufacturer's warranty is not transferable — only the original purchaser is eligible to make a claim.
If you discover a fault with your product, please get in touch with our Customer Care Team. Proof of purchase is required to make a warranty claim. This does not affect your statutory rights.
Please retain your proof of purchase safely. Without adequate proof of purchase, we will not be able to process a warranty claim.
Our manufacturers make every effort to hold fabric and coordinating components for the duration of the warranty period. If a specific colour is no longer available, a coordinating fabric will be used instead. Please note that fabrics may fade or discolour slightly with normal use, and we cannot guarantee that replacement components will be an exact match to the originals.
Warranty Claims
To submit a warranty claim, please use our online Repairs Submission form, and a member of our team will get in touch with you.
The manufacturer's warranty covers the following:
- All manufacturing defects in the chassis, frame, and wheels
- All manufacturing defects in any accessories supplied with the product
To claim under the manufacturer's warranty, please contact the retailer you purchased the product from, along with your proof of purchase receipt and a clear description of the issue.
The Warranty Does Not Cover
- Damage caused by normal wear and tear
- Abnormal use
- Corrosion or rust on the wheels and chassis due to extreme environmental conditions including high humidity, salt spray, or insufficient maintenance
- Incorrect assembly, or installation of a third-party part or accessory not compatible with the original design
- Accidental or intentional damage, abuse, or neglect
- Improper storage and care of the product
- Damage to handlebar grips or fabrics resulting from normal handling and daily use
- Tyre punctures
- Products purchased second-hand or from an unauthorised reseller
- Use that is not in line with the manufacturer's instructions
- Repairs or modifications carried out by an unauthorised party, or products dismantled without authorisation from Silver Cross India
- Damage caused during transport by an airline or other logistics provider — please inspect your Silver Cross product carefully after it has been handled by such a party and raise the claim directly with them
For any questions about your warranty or to begin a claim, please reach out to our Customer Care Team. We're happy to help.