Shipping policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at suresh@aretegames.in. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at suresh@aretegames.in.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at suresh@aretegames.in.
Return & Refund Policy
At Silver Cross, we are committed to ensuring that you receive genuine, high-quality products in excellent condition.
Please read our Return & Refund Policy carefully before placing your order.
1. No Returns
All purchases made through the Silver Cross India website are considered final and cannot be returned or exchanged once the order has been delivered.
We do not accept returns due to a change of mind, incorrect product selection, personal preference, or any other reason unrelated to a product being damaged, defective, or incorrectly delivered.
2. Damaged, Defective or Incorrect Products
If you receive a product that is:
- Damaged during delivery
- Defective or has a manufacturing issue
- Different from the product you ordered
- Missing any essential component or accessory
please contact our customer support team as soon as possible after delivery.
We may ask you to provide photographs, videos, order details, packaging information or other relevant information to help us assess the issue.
If the issue is verified, Silver Cross may, at its discretion and subject to the applicable warranty or consumer laws, provide an appropriate resolution such as a replacement, repair or refund.
3. Product Inspection
Customers are advised to inspect the product and its packaging carefully upon delivery. Any visible damage should be reported to us promptly with supporting photographs or videos.
Failure to report an issue within a reasonable period may affect our ability to investigate and resolve the matter.
4. Refunds
Where a refund is approved, the refund will generally be processed to the original payment method used for the purchase.
The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.
5. Cancellations
Orders may be cancelled only where the order has not yet been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible.
If a cancellation is approved, the applicable amount will be refunded to the original payment method.
6. Warranty
Some Silver Cross products may be covered by a manufacturer's warranty. Warranty coverage is subject to the terms, conditions and duration applicable to the specific product.
A warranty claim does not automatically qualify as a return and will be handled in accordance with the applicable warranty terms.
7. Contact Us
For questions regarding an order, damaged or defective product, cancellation or refund, please contact Silver Cross through the customer support details provided on our website.
Silver Cross (India) Ltd.